I canceled two orders on Temu, and they claim the refunds have been processed, but nothing has appeared on my card. Each time I follow up, they insist the money was refunded, yet my account still shows no trace of it. After repeated attempts to resolve this, I’m frustrated and feel I’ve lost close to 3000 TL with no solution in sight.
Temu, please address this issue urgently and ensure that my refunds are correctly processed and reflected in my account. Your immediate assistance would be greatly appreciated.
I made a purchase on Temu but canceled it within two minutes. My ₺1682 refund never reached my account, even though I canceled almost immediately. Additionally, I have been waiting for a ₺335 refund since February 10, and that still hasn’t been processed either. This delay is completely unacceptabl...
On June 8, 2025, I canceled two separate orders I had placed through the Temu shopping app right after placing them. Temu immediately confirmed that the refunds were successfully processed and would be credited to my Akbank credit card. However, it's been days, and not a single ₺ has shown up on my ...
I made a purchase on Temu, but even though I canceled the order, I still haven’t received my refund of ₺1,757.28 since May 29. I am extremely disappointed and frustrated with Temu. Their support team keeps telling me to contact my bank, but when I do, the bank confirms that no refund has been proces...
On October 7, I placed two separate orders on Temu totaling 1,600 TL (Order codes: PO-203-16414692859511089-D01 and PO-203-03701665907831089-D01). I canceled both orders shortly after placing them. However, despite the time that has passed, I still haven’t received my refund. I contacted Temu custo...
I placed an order on Temu but canceled it shortly after. Temu claims that the refund has been issued, even providing a so-called proof of refund. However, when I contacted Akbank, they confirmed that no refund has been processed on my account. After researching, I found that many other users have f...
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