On June 8, 2025, I canceled two separate orders I had placed through the Temu shopping app right after placing them. Temu immediately confirmed that the refunds were successfully processed and would be credited to my Akbank credit card. However, it's been days, and not a single ₺ has shown up on my card.
The Temu app clearly displays both “Refund Completed” and a message saying that the amount will reflect on my card no later than June 28, 2025. But Akbank hasn’t posted any transaction related to these refunds. I’ve checked my card activity over and over—nothing.
I also contacted Temu customer service, hoping they would follow up with Akbank or at least give me a real update. Instead, I got vague, unhelpful responses. No one has confirmed whether the refund process is actually being tracked or not.
This is unacceptable. I trusted Temu to process my refund responsibly, but now it feels like my money just disappeared into a void. I demand that Temu step in, escalate the issue with Akbank if needed, and ensure I receive my full refund immediately.
I placed an order on Temu but canceled it shortly after. Temu claims that the refund has been issued, even providing a so-called proof of refund. However, when I contacted Akbank, they confirmed that no refund has been processed on my account. After researching, I found that many other users have f...
On August 7, 2025, I initiated a return request through the Temu app. The total amount of ₺1,986.74 should have been refunded to my credit card, yet to this day, the refund has not been processed. When I contacted Temu customer service, they redirected me to my bank, saying the issue was on their s...
On July 23, 2025, I placed an order through Temu with the number PO-203-19469739281270318. Although I canceled the order, the amount of ₺1,874.54 was still charged to my card (QNB Enpara). I was informed by Temu that the refund would be processed within 5–14 days. However, despite this period having...
I placed an order on Temu on April 16 and canceled it almost immediately. Despite the quick cancellation, the refund has still not reached my bank account. Temu claims they’ve already processed the refund and even sent me a receipt showing it was supposedly sent to my bank. But when I contacted my b...
On February 13, 2025, I placed an order on Temu and canceled it just two minutes later. Temu claims that they have processed my refund, but after multiple conversations with my bank, I was informed that no refund has been received and there is no pending transaction. I have checked my account multi...
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