I Face Missing Free Spin Rewards on Temu Despite Winning Notification

While shopping on the Temu website, I participated in a free spin promotion that appeared during my session. After spinning the wheel, I was informed that I had won 2 free products. I selected my reward items as instructed and continued shopping.

Later, I received the products I purchased, but the two free products I won through the spin did not arrive. There was no further notification or explanation regarding the missing rewards. This situation feels misleading and deceptive, as the promotion clearly promised free products, yet nothing was delivered.

This experience has caused disappointment and frustration. I trusted Temu’s promotional offers, but now I feel misled and regret shopping on your platform.

I request that Temu immediately ship the two free products I won or provide a clear explanation as to why they were not delivered. Please ensure that your promotional campaigns are honest and that customers receive what they are promised. Otherwise, I will no longer shop on Temu and will advise others to avoid similar disappointment.