I bought a set of built-in appliances from the Teka store in early September. The package from the hood came in all messed up. Even though I told both the store and the service about it, they still went ahead with installing the hood. After the repair person left, we lifted the hood and found problems with the glass on the product. We told both the service and the store about it, and they said they would replace the hood. They said it would take 30 to 40 days, and we believed them, so we waited patiently. But it's been 45 to 50 days and we still haven't heard from anyone. The store where we bought the item told us to contact customer support. Customer support told us to use the service. During the service, they informed us that if we don't have the product box, they won't be able to provide a replacement. It's not okay to have a commercial approach that lacks information and doesn't respond to our questions. I want my money back for the product or a new one.
Because the seller, service, and customer support for Teka products haven't been taking things seriously, it's been causing some problems. I bought three built-in ovens, a hood, and a set of cooktops from Teka. A courier brought me the products. Because the kitchen construction was scheduled for a l...
I have Teka appliances that are already installed. The cooktop, hood, and oven are all broken. In January, something went wrong, so I reached out to the only service available in my city. The repair person came and told me that there was a problem with the control panel of the hood and oven because ...
The hood was broken in the built-in set sent by Horoz Logistics, which I bought from Teka, and a service form was created for this. I gave approval for the replacement, but Teka keeps me waiting despite my repeated requests. It’s been two weeks now. Actually, my experiences with the company are much...
We bought a Teka dishwasher with the number DFI46700 on August 21. A technical team came to install something on September 27. When the device was taken out of the box to be installed, the technical service found out that the top panel was broken. They made a report about it. We reached out to custo...
Comments