TEKA Has Not Replaced The Broken Exhaust Hood in Two Weeks

Şeniz · 2025-01-24T16:59:42+03:00

The hood was broken in the built-in set sent by Horoz Logistics, which I bought from Teka, and a service form was created for this. I gave approval for the replacement, but Teka keeps me waiting despite my repeated requests. It’s been two weeks now. Actually, my experiences with the company are much longer and more detailed, but I don’t want to go into a long explanation. They are not professional at all, and you have to work incredibly hard to get support for any issue. First of all, there is no communication coordination between the company, authorized service, and the dealer. One says one thing, and the other says something else. You’re also required to manage the communication between them. I’m sure if I hadn’t made this complaint or insisted on it, the company would never have gotten back to me and said the replacement was approved. This is the first time I’m using this brand, and I’m sure the after-sales service in other countries is much better, but the after-sales service in Turkey is a complete disaster. I demand that the broken hood, documented with the service form dated 11.01.2025, be replaced immediately!

Teka

Mr./Ms. Şeniz B. Your complaint is extremely important to us. You will be contacted as soon as possible to assist you. If you would like to call and get information, you can reach us during weekdays from 09:00 to 18:00 and on Saturdays until 13:00. If you wish, you can fill out the contact form on our website or write your complaint directly to our email address. Thank you for choosing our products, and we wish you many years of healthy use. Sincerely, Teka Customer Service

Şeniz

My issue has not been resolved. I was told that the replacement of the hood was approved, but 8 days have passed and there is still no hood. They are supposedly waiting for a response from shipping. It's unclear how much longer we will wait! It has been 1 month since the service reported that the hood was broken!