Faulty TEKA Dishwasher, Replacement Needed

Zeynep · 2023-10-05T17:10:35+03:00

We bought a Teka dishwasher with the number DFI46700 on August 21. A technical team came to install something on September 27. When the device was taken out of the box to be installed, the technical service found out that the top panel was broken. They made a report about it. We reached out to customer support several times after the given date to speed up the replacement process. We were told on September 27 that they didn't approve replacing the whole device, but they did offer to replace the parts. We said no to this option because we wanted to get a brand new device. Teka sent us a broken device, and now they're taking forever to resolve the issue as if it's our fault. Nothing happened at that time. Even though I had surgery to remove my hernia, being a mom to two kids and struggling with dishwashing because of it, they're still saying they're thinking about my request for an exchange. We're just waiting to hear back from Teka. Honestly, we're already fed up with this situation.

Teka

Ms. Zeynep E., Your complaint is extremely important to us. You will be contacted as soon as possible to assist you. If you would like to call and get information, you can reach us through our Call Center at 0850 888 8352 (TEKA) or 444 8352 (TEKA) during weekdays from 09:00 to 18:00 and on Saturdays until 13:00. Alternatively, you can fill out the contact form on our website www.teka.com.tr or directly write your complaint to our email address [email protected]. Thank you for choosing our products, and we wish you many years of healthy use. Sincerely, Teka Customer Service

Zeynep

No solution could be found in any way, they said they would take care of it. A lady from customer service called, we talked, and she said she would help, but we are still in the same place, nothing has changed. Now they are saying the delivery time will take 10-15 days. I am taking photos and sending them so they believe me. As a mother with two children and a herniated disc, I am not receiving the service I deserve. I have various electronic devices from different brands in my home, and I have never seen such a bad system with any brand. For example, I have been using Bosch for 10 years, and I regret changing the brand so much. Now I will apply to the Consumer Arbitration Committee, and we will wait for 20 days. Those who want to buy Teka, please evaluate by looking at the comments and make your choice accordingly. Especially if you have a busy life like mine, please do thorough research. I cannot use the product that we paid for a long time ago and whose installments are almost over, and we have been running around for weeks because we cannot use the defective product they sent.

Faulty TEKA Dishwasher, Replacement Needed

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