I bought a Teka microwave. But, eventually, the touch panel on the product stopped working. Just like anyone else, I called customer support to report the problem. The person who fixed the microwave said that the electronic board was broken and needed to be replaced. They said they're gonna ask the central office for the new board. They finally brought the board and put it in the device after around a month.
But, when the same problem happened again, I made a new service request, and they told me that the board was still not working properly, so they would ask for a replacement. But, even though it's been four months, I still haven't received a new board or a solution to my problem. During this time, the service told me that they asked for a new device from their main office because they didn't have a new board, and there was nothing they could do about it.
In the end, even though I've reached out to customer support multiple times and was assured that the issue would be fixed by the end of the week, it's now the fourth week and the problem still persists. In the end, we haven't fixed the product issue for nearly five months. To be honest, we feel like we just wasted our money.
I have been facing a serious issue with my Teka TB 770 model cooktop since July, and it has been nothing but a source of frustration and disappointmen...
I have Teka appliances that are already installed. The cooktop, hood, and oven are all broken. In January, something went wrong, so I reached out to the only service available in my city. The repair person came and told me that there was a problem with the control panel of the hood and oven because ...
We bought a Teka dishwasher with the number DFI46700 on August 21. A technical team came to install something on September 27. When the device was taken out of the box to be installed, the technical service found out that the top panel was broken. They made a report about it. We reached out to custo...
About a year and a half ago, I purchased a Teka induction cooktop. The cooktop stopped working, and then smoke started coming out of it, and it broke. Because it was still covered by warranty, I called for service right away. When the service people came, they told me that they would probably replac...
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