I bought Tefal's X-plorer 75 series robot vacuum cleaner for 10,000 TL, but it broke and had to be sent to the service center. After waiting for a while, the service center decided to replace the product, but because it wasn't available, I had to wait longer. I called the center to find out what was going on, but they told me they couldn't give me a new product and would refund my money instead. The waiting game went on for two months, and finally, in February, I found out about the refund. But the problem is that because of the delay, the price of the product is now around 15,000 TL, and I can't replace it in money terms. I feel like I've been hurt by the loss of time and the trouble of getting a refund. As a frustrated customer, I'm going to tell you about my experience here in the hopes of finding a solution to my problem.
I bought a Tefal X-PLORER S75 RG7675 robot vacuum cleaner. I am completely satisfied with its performance. Unfortunately, the product's mop is currently unavailable, both online and at authorized service centers. When I reached out to customer service, they informed me that there was a significant d...
We purchased the Tefal X-Plorer Serie 95 robot vacuum cleaner in 2023 for ₺11,000, but since the day we bought it, I have not gotten any efficiency from the device due to ongoing issues. I went to the store to report my complaints, but they kept stalling me and said the product was being sent to tec...
I bought the Tefal RG7675 X-Plorer Serie 75 robot vacuum and have been using it for more than two years. The device works well, with the added benefit of two front brushes and easy emptying and cleaning. However, despite my belief in Tefal's extensive service network and replacement parts availabili...
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come...
A year ago, I bought an Explorer 75 model robot vacuum cleaner from the Cesme Tefal store. And that's when it all started. It had its first malfunction about three months after I bought it, and after that, it started to malfunction regularly every three months. The first fault she made was that she ...
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