A year ago, I bought an Explorer 75 model robot vacuum cleaner from the Cesme Tefal store. And that's when it all started. It had its first malfunction about three months after I bought it, and after that, it started to malfunction regularly every three months. The first fault she made was that she did not recognize the prohibited areas. Even though I banned it, it entered the forbidden areas and got tangled in the cables, and damaged our devices. Then it started to hang on the walls and stay until it finished its charge. Finally, it could not find the charging station and started to stay in the rooms by itself. I took it to the service center every time. Each time, it was in the service for about a month, it was said that it was waiting for spare parts, and it was said that the main board was faulty, but so far one fault has been over and another fault has started. Most recently, spare parts are expected at Tefal service for a month. When I called the call center, they told me that I had to wait three more weeks for parts, and if the part did not arrive, they would be replaced. Since I bought it, I have used it for 6 months in total (how much I use it) and it took 6 months for service. As a loyal customer of Tefal, I expect support in this regard. I request that my suffering be removed as soon as possible and that this crazy device is replaced with a real robot as soon as possible. Kind regards
Around 8 or 9 months ago, I made the terrible mistake of purchasing a Tefal robot vacuum. From the day I bought it, it has been a nightmare to use. The product consumes more service than it does cleaning. It constantly erases its map, goes into sleep mode and wanders aimlessly around the room. If yo...
I bought Tefal's X-plorer 75 series robot vacuum cleaner for 10,000 TL, but it broke and had to be sent to the service center. After waiting for a while, the service center decided to replace the product, but because it wasn't available, I had to wait longer. I called the center to find out what was...
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come...
I bought the Tefal RG7675 X-Plorer Serie 75 robot vacuum and have been using it for more than two years. The device works well, with the added benefit of two front brushes and easy emptying and cleaning. However, despite my belief in Tefal's extensive service network and replacement parts availabili...
About three months ago, I purchased a Tefal X-Plorer Serie 240 AI robot vacuum from Yön AVM. I only started using it about a week ago, but even after just a few runs, it repeatedly shows a “vacuum error” and stops working. The device can barely clean a single room before giving the error, and when i...
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