On March 17, 2023, I bought a Tefal food processor from Vatan Bilgisayar. It came on the 20th, but when I turned it on for the first time, it made strange noises and stopped working when I tried to shred a carrot. We took it to Vatan Bilgisayar right away, where we were told to call Tefal Service. After a week, the service told us that the deflector and gears needed to be replaced. This would cost us 530. In short, I got a broken product, and I have to pay to get it fixed. The service told us that the problem was caused by us putting too much pressure on the machine by shredding a carrot. Neither Tefal nor Vatan Bilgisayar said they were to blame for what happened. We were left hanging, and we felt like we couldn't do anything. It is clear that no one wants to be held responsible for the product after it has been sold. But the law gives us rights, and we will use them so we don't end up in this kind of situation. I want to talk about what I've learned so that other people can avoid making the same mistake I did.
Hello, My name is Fatma Ç*******. On December 24, 2024, I bought a Tefal Airfryer from the Gordion store of Vatan Bilgisayar. After some time, I attempted to cook fish with it in the comfort of my own home, and the outcome was absolutely disastrous. The odor was so overpowering that I couldn't even ...
Last year, I purchased a Tefal blender set to chop vegetables, etc... I recently wanted to use it for the third time, but the vegetable chopper part did not work due to a place not fitting properly, and when I pressed the button, a strange sound came. As a result, I was unable to complete the task a...
On March 29, 2023, I bought a Tefal hand blender and a warranty insurance plan from Trendyol. When I opened the box, I saw that the plastic part that makes the blade spin wasn't lined up right with the blender's body. When I tried to puree some vegetables in the blender, it didn't work right. I took...
We bought a Tefal upright vacuum cleaner from the Vatan Bilgisayar Vialand store. About a year later, the vacuum started to lose suction power and began releasing the debris it had collected. Since the product was still under warranty, we brought it to the store to have it sent to the service center...
Tefal is doing what it can to avoid paying for the returned merchandise. I purchased goods from Tefal com Turkey with the order number 2262335644312924 on April 13, 2023, in the morning. After approximately two hours, I called customer support to cancel the refund, but they stated they couldn't and ...
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