We bought a Tefal upright vacuum cleaner from the Vatan Bilgisayar Vialand store. About a year later, the vacuum started to lose suction power and began releasing the debris it had collected. Since the product was still under warranty, we brought it to the store to have it sent to the service center. However, the service team claimed that the issue was not covered under warranty and demanded a service fee of ₺1500. We refused to pay and asked for the product to be returned. I am not satisfied with either Vatan Bilgisayar or the Tefal brand. Charging a fee for a repair on a product that is still under warranty is absurd and unfair. I will not purchase anything from Vatan Bilgisayar again and will advise those around me to do the same. Likewise, I will no longer choose or recommend Tefal products.
The Tefal upright vacuum cleaner I purchased from Media Markt turned out to be faulty. The turbo head was not working, and when I requested a return, my request was denied. I sent the product to service, but it was returned without being fixed and is still defective. Neither Media Markt nor Tefal st...
On March 16, I bought a Tefal vacuum from MediaMarkt in Sultanbeyli. On March 18th, I initiated a return request because it failed to function properly. However, the service report informed me that there was no problem with the device because it had reportedly been clogged and cleaned. After retesti...
I bought a rechargeable mop from Tefal two years ago, and it stopped working just 15 days after the warranty ran out. I reached out to the service center, and they told me the repair would cost ₺5,100, which is quite a lot of money. I'm so disappointed with this situation because it feels like more ...
We purchased the Tefal X-Plorer Serie 95 robot vacuum cleaner in 2023 for ₺11,000, but since the day we bought it, I have not gotten any efficiency from the device due to ongoing issues. I went to the store to report my complaints, but they kept stalling me and said the product was being sent to tec...
On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopp...
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