On March 29, 2023, I bought a Tefal hand blender and a warranty insurance plan from Trendyol. When I opened the box, I saw that the plastic part that makes the blade spin wasn't lined up right with the blender's body. When I tried to puree some vegetables in the blender, it didn't work right. I took the blender to an Angora Tefal service center in Ankara and told them the problem was caused by a manufacturing flaw. They said it was my fault and made me pay for a new part. I called Tefal's customer service number (4444050) and talked to B****hanim. He told me that the warranty only covers electrical and motor problems, not problems with the way the product was made. Even though I tried to explain that the problem was a manufacturing flaw, she insisted that a one-week-old product's replacement part would not be covered by the warranty and would have to be paid for. As a customer, I'm disappointed with this answer. I think Tefal should honor its warranty and take responsibility for any problems with its products that happen during production. I hope that they will change their minds and find a solution that makes me happy.
I'm extremely frustrated with Tefal's service regarding my kitchen blender. I sent it in for repair back in March, expecting a part replacement. However, I had to wait until June to receive a response, only to be told that the required part is unavailable and I should purchase a new one with a disco...
On March 17, 2023, I bought a Tefal food processor from Vatan Bilgisayar. It came on the 20th, but when I turned it on for the first time, it made strange noises and stopped working when I tried to shred a carrot. We took it to Vatan Bilgisayar right away, where we were told to call Tefal Service. A...
My Tefal Hard Titanium ×6 pan, which I bought in June 2019, has some issues with the inside. It looks like there are bubbles and peeling, probably because of a problem during manufacturing. When I reached out to the official Tefal service in Beylikdüzü, they told me that the warranty had expired and...
On October 25, 2024, I purchased the Tefal Pro Express GV9820 Vision Steam Generator Iron (Order No: 2746622912713879). The package arrived on November 1, 2024, but instead of the iron, I received a hand blender set (photo attached). I immediately contacted customer service, who provided a return co...
About one month ago, I brought my Tefal Actiflow Expert food processor to the Üsküdar Nehir Technical Service because the lid pin was stuck and broke. I also suspected an issue with the locking mechanism. The service only replaced the lower pin’s plastic part but did not repair the lock mechanism. A...
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