I bought my watch just a month ago and took it to the Özdilek Park Swatch Group service center, stating that there was an issue. The phosphorescent feature, which allows you to see the hands of the watch in the dark, isn't working. Even if it activates, it fades within 1-2 minutes. They told me they couldn't find any issues after testing it and even provided a document stating the phosphorescent feature was set to factory standards.
Despite looking me in the eye and insisting the watch is normal, it clearly doesn't work as it should. I showed them the problem, but they kept saying it was tested and working fine. It's frustrating and disappointing. I have another watch of the same model, so I know how it's supposed to function. I didn't ask for a refund; I just wanted an exchange, but they refused. It's astonishing that they would even imply I'm seeing it wrong.
I will never buy a Swatch again, nor will I recommend it to anyone.
Got a Swatch watch as a gift from the Pendik Seyran store on February 7th, 2024. The following day, I realized it was defective and returned it without even using it. Once they made sure it hadn't been used, the store sent it to Swatch for repair covered by the warranty. Swatch fixed the watch again...
SWATCH, The strap of the watch I bought from the new season stand at Piazza Maltepe Swatch store on 28.06.2023 broke 7 months later. When we took it to the store, they said that the cord is not under warranty, so we cannot replace it. The next week, when we asked to change the strap for a fee since...
I recently went to the Swatch store in Mall of Istanbul to pick up my watch from service, and I was extremely disappointed with the customer service experience. The staff seemed completely unaware of how to communicate respectfully with customers. Their responses to basic questions were either dismi...
The Symbolica bracelet I purchased from Swarovski became worn out very quickly, the color faded, and recently some of the stones fell out. For this reason, on Sunday, November 2, 2025, I took the product—with the receipt—to the Mall of Istanbul store and requested that it be inspected and, if necess...
I purchased a Swatch watch from their store, only to be informed shortly afterward—just 30 minutes later—that they don’t offer refunds, only exchanges. However, they also refused the exchange because I had adjusted the strap. None of this information was made clear at the time of purchase. This is d...
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