Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number 83144211104278, consisted of 4 packages. It was sent from Ankara to my address in December 2024, but only 2 packages arrived. The Velimeşe branch said the rest were lost during transfer and told me to contact the sending branch. I was only able to speak to them once, and after that, they never answered their phone again. They claimed a manager would call me back, but no one ever did. My packages are still missing, and no one is taking responsibility. I’ve never seen a company this careless, disorganized, and unreachable—and even if you do reach them, they clearly don’t care. Don’t send so much as a needle with this company; if it gets lost, you’re on your own.
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
Sürat Kargo lost my package. I submitted the necessary documents on 21.12.2024. The headquarters called me, saying the issue would be resolved within a maximum of 65 days, but there has been no progress. Despite providing all the required information and proof of shipment, it feels like my complaint...
I sent out a package from the Haznedar branch in Istanbul on November 2, 2023, but I still haven't received my delivery, even though I have an invoice to support it. My package seems to have gone missing with the courier service. Even though a considerable amount of time has passed since that date, ...
My package was supposed to arrive on November 14, 2024, but it hasn't shown up yet. I’ve tried contacting Sürat Kargo’s customer service a bunch of times, but they hardly ever respond. When they do respond, it’s usually just empty promises like "we're looking into it," without any real solutions. Th...
Hello there, Sürat Kargo is causing quite a bit of trouble for online sellers with their lack of responsibility. On 02.04.2024, after noticing a lack ...
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