I purchased a pair of New Balance unisex sneakers from the official SuperStep website on 14/01/2025. Despite using the shoes only under normal daily conditions, the inner lining started tearing and there was major deformation on the outer surface within about 6–7 months. The sneakers quickly lost th...
On 5 February, I placed an online order from SuperStep for two items under order number 8315059470018374: a pair of Converse Coca Cola merch shoes and a Converse sweatshirt. I received an order confirmation and an SMS stating that the items could be shipped separately. On 6 February, a package was d...
On 07.05.2025, I purchased a New Balance 2002 model pair of shoes from the SuperStep store for about ₺4500 at a discounted price. Even though I have worn the shoes fewer than ten times, after the fifth use the back heel area started to pill and fray severely. I took the product to the store, request...
I ordered a pair of Birkenstock slippers from SuperStep, but I was sent a pair of Adidas men’s shoes instead. The packaging was clearly mismatched, and it was obvious that no quality check had been done before shipping. Due to this mistake, I had to pay for shipping twice and have been seriously inc...
On May 29, 2025, at 4:44 PM, I entered my card details through the app on my phone to purchase a New Balance t-shirt, and ₺1,678.90 was withdrawn from my card. However, the product does not appear in my orders. I submitted a support request explaining the situation, and I was asked to share the firs...
I bought a pair of New Balance 9060 sneakers from SuperStep. I wore them for just half an hour, and they hurt the back of my foot. I took them back to the store, and they said they would send them for inspection. I handed them over to the store on March 7. Today, I received a message with the result...
The shoes I bought from the SuperStep store were sent without checking the sizes. One was size 43, and the other was size 42, but I did not notice at first. After wearing them for a while, they started to feel tight, and that’s when I realized the issue. I requested a return, but they rejected it, c...
I returned a pair of shoes purchased from Superstep’s website and was informed that a manual refund would be processed to my account. However, nearly two months have passed, and the refund still hasn’t been issued. I’ve contacted customer service daily, yet they fail to resolve the issue or provide...
I went to a SuperStep store to exchange products purchased by my spouse, well within the return and exchange period. During the exchange, no one informed me that I would lose my right to a refund after the exchange. The store staff failed to provide any information about this critical policy, and no...
I purchased Converse shoes from SuperStep, but they’ve been extremely uncomfortable to wear. After standing for just an hour, I experience cramps in my toes. I sent the shoes for inspection twice, but SuperStep claimed there’s no issue with the product. This response is unacceptable, as the shoes a...
I purchased a pair of Converse high-top sneakers on November 6 and wore them for the first time on November 14, stepping briefly into my garden. I immediately noticed a defect—one shoe lacked the signature round patches. I returned the pair to the Bodrum SuperStep store the same day, but I was told ...
In February, I purchased Skechers shoes from the Watergarden SuperStep store, expecting durability for the price. However, within just six months, the side corner near the laces completely tore open, even before facing a full winter season. Cheaper shoes I’ve purchased in the past have held up bette...
On September 13, 2024, I ordered a pair of Crocs sandals through SuperStep’s website. Unfortunately, after only three uses, the sides of the sandals started to come apart. I tried reaching out to customer service through the "Contact Us" section on their mobile app at least 3-4 times, but I have no...
On September 25, 2024, I placed an order on SuperStep’s website (Order No: 2720609617723232.002) for an Adidas Originals 3 Stripe Women’s Yellow T-Shi...
I purchased two pairs of Skechers from SuperStep, expecting quality and durability. However, both pairs tore within just one week of use. This is completely unacceptable for a brand that claims to offer high-quality footwear. I sent the shoes in for warranty service, but they were returned without ...
I purchased a pair of Converse Chuck Taylor sneakers from SuperStep, and within just one year, the sole started detaching from the shoe. I sent it in for an inspection, fully expecting the company to stand behind its product. However, I was denied a refund or replacement, with the excuse that it was...
Hello, I purchased a New Balance 530 from the M1 SuperStep store, but despite wearing it only a few times, the stitching on the mesh part started to come apart. I returned the shoes for inspection, expecting a reasonable solution, but my claim was denied without any justification. I paid a signific...
About 40 days ago, I purchased New Balance 1906 shoes from the SuperStep online store. After just two wears—only driving my car to the mall—the inside of the shoe tore and showed significant wear. If I keep wearing them, the damage will worsen and spread to the outside. I sent the product for inspec...