Hello, I purchased a New Balance 530 from the M1 SuperStep store, but despite wearing it only a few times, the stitching on the mesh part started to come apart. I returned the shoes for inspection, expecting a reasonable solution, but my claim was denied without any justification.
I paid a significant amount for this product, and it is unacceptable for a well-known brand to sell shoes that fall apart so quickly. If New Balance is a premium brand, why does it not stand behind its products?
I demand a fair resolution—either a replacement pair or a refund. I refuse to accept that my money has gone to waste on a product that clearly has quality issues.
I purchased a pair of New Balance 530 sneakers from SuperStep 7 months ago, and the mesh fabric on the sides tore within a few months. Despite specifically asking about durability during the purchase, I was assured there were no such complaints. However, based on similar feedback from others, this s...
I purchased a pair of New Balance 530 sneakers from SuperStep 7 months ago, and the mesh fabric on the sides tore within a few months. Despite specifically asking about durability during the purchase, I was assured there were no such complaints. However, based on similar feedback from others, this s...
On February 22, 2023, I purchased a pair of New Balance 530 shoes from the SuperStep store in Mall of Antalya. After some time, both shoes started tearing at the same points where the mesh connects. Initially, I thought the tears wouldn’t worsen, but they have grown significantly over time. I sent t...
I bought a pair of New Balance 9060 sneakers from SuperStep. I wore them for just half an hour, and they hurt the back of my foot. I took them back to the store, and they said they would send them for inspection. I handed them over to the store on March 7. Today, I received a message with the result...
I took my New Balance 9060 shoes to SuperStep store on 23.11.2025 to submit them for inspection due to the sole separating and the fabric inside tearing. However, the store refused to accept the product for inspection, claiming that the place I purchased it from was a dealer while they were a franch...
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