I purchased a pair of Converse Chuck Taylor sneakers from SuperStep, and within just one year, the sole started detaching from the shoe. I sent it in for an inspection, fully expecting the company to stand behind its product. However, I was denied a refund or replacement, with the excuse that it was "user error."
This is unacceptable for a reputable store like SuperStep. A sneaker’s sole should not come apart this quickly, especially when used under normal conditions. I expect a fair resolution—either a replacement or repair. If this issue is not addressed, I will escalate my complaint further. Stand by your products!
I purchased Converse shoes from SuperStep, but they’ve been extremely uncomfortable to wear. After standing for just an hour, I experience cramps in my toes. I sent the shoes for inspection twice, but SuperStep claimed there’s no issue with the product. This response is unacceptable, as the shoes a...
About 40 days ago, I purchased New Balance 1906 shoes from the SuperStep online store. After just two wears—only driving my car to the mall—the inside of the shoe tore and showed significant wear. If I keep wearing them, the damage will worsen and spread to the outside. I sent the product for inspec...
I purchased two pairs of Skechers from SuperStep, expecting quality and durability. However, both pairs tore within just one week of use. This is completely unacceptable for a brand that claims to offer high-quality footwear. I sent the shoes in for warranty service, but they were returned without ...
On October 19, 2025, I purchased a pair of Adidas sports shoes from a SuperStep store. I used the product for only one week, but during this short period, pilling and wear occurred on the inside of the shoes. I took the shoes back to the store and requested an inspection, but I was informed that th...
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