SuperStep Defective Converse Sneakers Denied Return After First Wear

Dila · 2024-11-27T09:22:35+03:00

I purchased a pair of Converse high-top sneakers on November 6 and wore them for the first time on November 14, stepping briefly into my garden. I immediately noticed a defect—one shoe lacked the signature round patches. I returned the pair to the Bodrum SuperStep store the same day, but I was told they couldn’t accept a return since the shoes had been worn, even though they showed no signs of use. I contacted customer service and was advised to submit the shoes for inspection. However, the store manager falsely claimed I noticed the issue upon leaving the store, contradicting my account. Despite submitting the shoes for inspection, my return request was denied. This experience is unacceptable, especially since the sneakers were defective, and I barely wore them. After spending ₺31,000 in the store, I expected better treatment and resolution. I refuse to let my hard-earned money go to waste and demand a proper solution for this issue. SuperStep, please take responsibility and provide a refund or replacement immediately.

Dila

Here's the translated text: In Bodrum, because the SuperStep employee was unaware of his own company, I handed my phone to the gentleman to read the message I received. He said, "You should have shoved it in my face." He is a 27-year-old young man. I was embarrassed on his behalf and expressed my opinion to him. The attitude and behavior of the assistant store manager when approaching the register were very wrong. While I was speaking with customer service, the assistant store manager was also speaking with customer service, scolding the other side because he reprimanded them for not establishing communication and providing information. However, in the end, we learned that all kinds of information had been provided to the store. The customer representative witnessed the assistant store manager's poor manner of speaking while we were on the phone. I don't know if this attitude is because it's Bodrum or if this company has a general problem, but I don't plan to enter a place belonging to Eren Retail for a long time. Even though it was reluctantly, the exchange was accepted as the rain and mud started.

Defective Converse Sneakers Denied Return After First Wear

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