On September 25, 2024, I placed an order on SuperStep’s website (Order No: 2720609617723232.002) for an Adidas Originals 3 Stripe Women’s Yellow T-Shirt. However, when the package arrived on September 27, 2024, I was shocked to find socks instead of the T-shirt I ordered. I immediately reported the issue to the designated email address (SuperSt*****@erenperakende.com) and initiated a return on the same day.
It has now been nearly two months since I returned the incorrect item, yet I have not received any updates or a refund. Despite sending multiple emails and submitting complaint forms through the website, I have received no response. This lack of communication and delay is unacceptable.
Due to this frustrating experience, I will no longer shop on SuperStep. I demand that my refund is processed immediately to resolve this issue. Customers deserve better service and accountability!
I ordered a pair of Birkenstock slippers from SuperStep, but I was sent a pair of Adidas men’s shoes instead. The packaging was clearly mismatched, and it was obvious that no quality check had been done before shipping. Due to this mistake, I had to pay for shipping twice and have been seriously inc...
On September 13, 2024, I ordered a pair of Crocs sandals through SuperStep’s website. Unfortunately, after only three uses, the sides of the sandals started to come apart. I tried reaching out to customer service through the "Contact Us" section on their mobile app at least 3-4 times, but I have no...
On November 17, 2024, at 9:35 PM, I placed an order for a pair of shoes on the SuperStep website, adding additional items to meet the campaign requirements. On November 23, 2024, at 2:52 PM, I received a call from SuperStep informing me that my order would be delayed. They asked if I wanted to cance...
On October 27, 2025, I placed an order through SuperStep for a pair of Adidas Gazelle Indoor Unisex Green Sneakers (Order No: 8306374293111771). On October 30, I received the package via Yurtiçi Kargo, but instead of the sneakers I ordered, the box contained a pair of Lacoste brand boxers. I return...
I returned a pair of shoes purchased from Superstep’s website and was informed that a manual refund would be processed to my account. However, nearly two months have passed, and the refund still hasn’t been issued. I’ve contacted customer service daily, yet they fail to resolve the issue or provide...
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