About 40 days ago, I purchased New Balance 1906 shoes from the SuperStep online store. After just two wears—only driving my car to the mall—the inside of the shoe tore and showed significant wear. If I keep wearing them, the damage will worsen and spread to the outside. I sent the product for inspection, but my return request was rejected with the claim it was due to “user error.” This is absurd. I never wore them for hiking, walking in the rain, or rough terrain—only short, gentle use. For the inside to tear like this, it would require something sharp or damaging on my foot. I’m sending the shoes for re-inspection and demand a quick resolution. This is unfair treatment of a nearly new product.
I bought a pair of New Balance 9060 sneakers from SuperStep. I wore them for just half an hour, and they hurt the back of my foot. I took them back to the store, and they said they would send them for inspection. I handed them over to the store on March 7. Today, I received a message with the result...
I purchased a pair of Converse Chuck Taylor sneakers from SuperStep, and within just one year, the sole started detaching from the shoe. I sent it in for an inspection, fully expecting the company to stand behind its product. However, I was denied a refund or replacement, with the excuse that it was...
I took my New Balance 9060 shoes to SuperStep store on 23.11.2025 to submit them for inspection due to the sole separating and the fabric inside tearing. However, the store refused to accept the product for inspection, claiming that the place I purchased it from was a dealer while they were a franch...
I purchased a pair of New Balance 530 sneakers from SuperStep 7 months ago, and the mesh fabric on the sides tore within a few months. Despite specifically asking about durability during the purchase, I was assured there were no such complaints. However, based on similar feedback from others, this s...
I purchased a pair of New Balance 530 sneakers from SuperStep 7 months ago, and the mesh fabric on the sides tore within a few months. Despite specifically asking about durability during the purchase, I was assured there were no such complaints. However, based on similar feedback from others, this s...
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