Money was withdrawn from my account through Superprof even though I haven’t agreed with any tutor or booked any lessons. I would like to understand why this happened.
I haven’t made any arrangements with a teacher, and I’m not planning to take lessons because I couldn’t find a suitable tutor. My account email is w******@gmail.com.**
I’m requesting an explanation regarding this charge and a refund of the amount that was withdrawn from my account without my consent.
Money was withdrawn from my account through Superprof even though I haven’t booked any lessons or agreed with any tutor. I would like to know why this happened. I haven’t made any arrangements with a teacher, and at this point, I’m not planning to take lessons because I haven’t found a suitable tut...
The Superprof app has withdrawn money from my account — and this isn’t the first time it’s happened. The first time, I assumed it was just a one-time usage fee and didn’t pay much attention, but on July 21, another payment was taken again. I’m not sure if this charge is related to my tutor or to th...
On Sunday, August 10, I applied to take a lesson from a tutor through the Superprof website. The fee displayed for sending a lesson request was ₺259, but ₺270.84 was actually withdrawn from my account. It was stated that the payment would be refunded if the tutor didn’t accept my request. However, t...
I created a subscription on Superprof. Before contacting any tutors, the platform stated that no payment would be taken until I reached out to a teacher — yet the money was withdrawn immediately. I have since canceled my subscription, but I want to make it clear that I do not give my consent for an...
Through the Superprof website, I paid ₺200 for what was clearly stated as a one-time payment — only to view teacher profiles and send messages. However, after that transaction, recurring charges began to be withdrawn from my card without my knowledge or consent. Even though I haven’t used the site f...
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