Since my Turkcell Superonline fiber optic internet subscription has ended, the modem device was supposed to be collected from my home. We have been waiting at home since Monday, November 3, as I was informed that the device would be picked up. However, during this entire period, no one has called or come to the address to collect the modem. I have called customer service four times to submit requests and even provided a secondary phone number, yet despite all my efforts, no one has shown up. Additionally, I received an SMS stating that a fee of ₺2,100 would be charged to my bill if the modem is not returned. My subscriber number is 64055236. I request that the modem device be collected from my home as soon as possible and that this issue be resolved promptly.
My Superonline home internet contract has ended, and I have no outstanding debt. I made my final payment on July 14, 2025. Despite this, I am being charged ₺1,073 for a modem. Although I still have the modem and have committed to returning it, I was given no clear instructions on where or how to ret...
On October 21st, I applied for a Turkcell Superonline home internet subscription. Despite the time that has passed, the connection still hasn't been made. I contacted customer service twice during this process, and each time, they promised a connection as soon as possible. However, there has been no...
I canceled my Turkcell Superonline ADSL internet service with account number 110209935982 and customer number 11934715 on 03.12.2024. I returned the modem with its cable through Yurtiçi Kargo on 06.12.2024, using shipment code 707598834242. It was delivered on 07.12.2024 at 10:38 with document numbe...
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
I am a Turkcell home internet subscriber with customer number 75412***. I returned the modem belonging to this subscription by cargo to a Turkcell dealer in Izmir on October 17. Despite having delivered the device, I received a message on November 2 stating that a modem fee of ₺1,322 had been reflec...
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