I subscribed to the Turkcell Superonline campaign, which offered 2 months free for online applications, and had internet installed at my home. However, since the day it was set up, I have not been able to use the internet at all. There are constant technical issues, and Turkcell has not been able to provide a solution. Every time I contact customer service, they assure me the issue will be resolved soon, but nothing changes. The lack of progress has left me feeling ignored and frustrated. Despite repeatedly filing fault reports, the problem remains unresolved. This situation does not reflect the quality expected from Turkcell and has caused me significant inconvenience. Moreover, my issue continues, and no resolution has been provided so far.
I have not been able to get anyone from Turkcell Superonline for the past twelve days; my internet problem remains unresolved. The only reply I get is an automatic note claiming, "Work is ongoing due to a technical issue." For almost two weeks now, this has been the same message, no actual change or...
I am extremely frustrated with Turkcell Superonline. It has been over 60 days since my new contract began on May 23, 2025, and I still don’t have access to the internet service I signed up for. I’ve contacted customer service and submitted around 10 different error and installation requests, but not...
On October 21st, I applied for a Turkcell Superonline home internet subscription. Despite the time that has passed, the connection still hasn't been made. I contacted customer service twice during this process, and each time, they promised a connection as soon as possible. However, there has been no...
There’s no internet with Superonline. Even though it was extremely difficult to reach the phone number supposedly assigned for reporting technical issues, they still didn’t provide a solution. Every step has been tried one by one. I even restarted the system multiple times and reset the modem, just ...
I use Turkcell Superonline, but since Saturday, my internet connection has gone away, I thought it was a simple infrastructure problem at first, but it became a problem that cannot be solved day by day, I created a fault record, they said the teams will contact you, no one contacted when I talked to...
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