Turkcell Superonline Promised Kablonet Cancellation Fee but Unpaid

I switched from Türksat Kablonet to Turkcell Superonline based on the information given to me by a Turkcell Superonline employee. This person clearly told me that the early termination fee that would arise from canceling my Türksat Kablonet subscription would be covered by Turkcell Superonline. Trusting this statement, I completed the transition process. My Turkcell Superonline subscription number is 76301527. However, I later found out that such a practice does not actually exist and that Turkcell Superonline would not cover the early termination fee. In other words, the information given to me by the relevant employee was untrue, and I feel that I was misled only so that this person could earn a commission. As a result, Türksat issued an invoice for an early termination fee of ₺6,497.50, and I am now being held responsible for this amount. I have WhatsApp correspondence and screenshots where the Turkcell Superonline representative clearly states that the early termination fee would be covered, as well as messages showing the amount of ₺6,497.50. There are also WhatsApp messages where the Türksat invoice PDF was shared, showing the early termination fee in detail. I am ready to share these conversations and documents if requested. During this period, I repeatedly called the Turkcell Superonline contact number, and each time a different person introduced themselves and no one provided a solution or effective support. In this process, I was also subjected to intense pressure and psychological discomfort by the other operator due to this fee and the cancellation, which I consider as a form of mobbing. I have suffered both financially and emotionally because I acted on the misleading information provided by the Turkcell Superonline employee. I request that Turkcell Superonline cover the early termination fee billed to me by Türksat Kablonet, initiate an internal investigation regarding the employee who misled me, review the customer service process where I could not receive any support, and that I be compensated for the financial loss and emotional distress I have experienced in this process.