I applied to Superonline for a 100 Mbps home internet service. The installation team that came to my home told me that my bill would be ₺450 instead of ₺650 and completed the installation without providing any information about a commitment or cancellation fee. However, after using the service for only five days, I decided to cancel my subscription, and I was charged a cancellation fee of ₺3,963.63. My objections regarding this issue were completely rejected. I contacted customer service several times due to the inconvenience I experienced, but they said they couldn’t help me. My subscription number 57459957 is registered at my address. I request that the cancellation fee not be charged, the contract be terminated, and my grievance be resolved due to the misleading information provided. I would also like to note that I intend to file a complaint with the Consumer Arbitration Board and the public prosecutor’s office regarding this matter.
I have been paying a fixed monthly fee of ₺350 for my Superonline internet service. However, in the June 2025 billing period, an unexpected charge of ₺207.40 was added under the heading "Other Service Fees." I was not informed about this charge beforehand—there was no SMS, email, or any kind of noti...
On September 30, 2025, I purchased a 100 Mbps Superonline fiber internet package with a 12-month contract, offering the first two months free and a monthly fee of ₺600 thereafter. I was given an installation appointment for October 3, 2025. On the scheduled date, the team arrived at my address but l...
On April 10, 2025, at 17:50, I had Superonline service installed at my home. After that day, I was only able to use the internet for one day. Since then, I have not been able to connect to the home internet at all. Customer service told me the issue would be resolved on the 29th of the month. I expl...
Since April 18, 2025, our Superonline fiber home internet has been down due to a technical fault in our area, and we have not received any service. Our customer representative keeps stalling us, saying the issue still persists. It has now been exactly 4 days. When we try to cancel our subscription, ...
On October 21st, I applied for a Turkcell Superonline home internet subscription. Despite the time that has passed, the connection still hasn't been made. I contacted customer service twice during this process, and each time, they promised a connection as soon as possible. However, there has been no...
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