For years, I have been receiving Turkcell Superonline debt messages on my phone line ending in 1095, which has been registered in my name since 2015–2016 and was purchased as a special number from a Turkcell store. These messages belong to someone I do not know (M**** K********) and include details such as this person’s customer number (548***28) and outstanding balance. Recom Collection sends these SMS messages to me daily. My line is fully registered under my name, and I have been the sole user since day one. Even after porting my number from Turkcell to Türk Telekom, the messages continue. I am extremely disturbed by this situation, and despite calling customer service many times, I cannot reach anyone beyond the automated system, nor have I been provided any solution. Blocking the SMS messages has also been unsuccessful. I do not want to receive debt information belonging to someone I do not know, and I feel victimized by the misuse of my personal information. I urgently request that this error be corrected, that my number be fully disassociated from this individual, and that such messages never be sent to me again. If no solution is provided, I would like to state that I will be forced to pursue legal action.
On March 21st, my Superonline Internet + TV Plus contract ended. On April 1st, I received four SMS messages stating, "your campaign price has been extended for one more month." However, I was then charged: ₺826 on April 30th and ₺1,720 on May 31st (₺995 for internet and ₺725 for TV Plus). These mess...
My contract with Superonline ended on February 25, 2025. I intended to renew my commitment, but I was informed that the process could not be completed due to an alleged outstanding debt to Türk Telekom. I was advised to settle this debt. Despite submitting all necessary documents—including debt clea...
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
I was a Turkcell Superonline customer, and they sent me an SMS saying that my contract would end on June 30. Relying on that, I switched to TurkNet. Now, however, they’ve issued a bill of around ₺5,000, claiming that I still have seven months left on my contract. If that’s the case, why did you send...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
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