I signed up for fiber internet for about ₺700, and shortly after, a woman called saying that with this subscription, TV Plus would drop to ₺150, so I would pay around ₺850 in total. I asked clearly whether Gain, BluTV, Exxen, and Netflix were included, and she replied that all of them were available, so I accepted the offer. When I turned on the device, I realized the apps existed but the subscriptions didn’t; I would need to purchase them separately. I called back and said I already had most of these on my TV and wanted to cancel TV Plus. This time they said my bill would increase to over ₺900 if I canceled. While trying to return to my original ₺700 plan, I somehow ended up with a ₺900 bill. I told them this made no sense and asked to cancel the fiber internet entirely, and then they hit me with a cancellation fee of over ₺2500. I was upset but still canceled. Through misleading explanations and confusing pricing, I ended up paying nearly ₺3000 for one month of internet. This experience left me feeling misled and taken advantage of.
I am a Turkcell Superonline fiber internet subscriber. When I started my subscription in July 2025, I signed a 12-month commitment stating that the first two months would be free and the remaining ten months would cost ₺600 per month. In the first month (July), I was billed ₺100.50, which was explai...
I applied to Superonline for a 100 Mbps home internet service. The installation team that came to my home told me that my bill would be ₺450 instead of ₺650 and completed the installation without providing any information about a commitment or cancellation fee. However, after using the service for o...
On March 21st, my Superonline Internet + TV Plus contract ended. On April 1st, I received four SMS messages stating, "your campaign price has been extended for one more month." However, I was then charged: ₺826 on April 30th and ₺1,720 on May 31st (₺995 for internet and ₺725 for TV Plus). These mess...
On December 31, 2024, at 3:30 PM, I received a call from a representative named Ms. E***, who introduced herself as my corporate customer representative. She informed me that my current 100 Mbps fiber plan was ending and offered to assist with the renewal. She proposed a tariff with the same speed f...
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