I use the Superonline fiber internet service and have been facing connection issues for a long time. I have encountered the same problem multiple times before; although the modem was replaced, they installed the same model again, and the issue persisted. The connection problems occur randomly, and my internet access is frequently interrupted. Today, the modem suddenly slowed the internet speed drastically and then disconnected completely. It now keeps resetting itself intermittently, leaving me with no internet access at all. I have contacted customer service numerous times, but they only create fault reports without providing a permanent solution. I have never had any issues with payments or billing; the problem lies entirely with the connection. I expect Superonline to resolve this issue permanently and provide a stable fiber internet service. My customer number is 54901879, and I request that my problem be resolved as soon as possible.
I am extremely frustrated with the poor service I’ve been receiving. How many times do I need to report an issue or call customer service only to be met with empty promises and no real solutions? Superonline collects my payment every month without fail, but when it comes to providing the service I’m...
I am a Superonline fiber home internet customer, and on December 2nd at around 09:30 in the morning my internet connection was completely cut off and has not been working since. There has been no access at all during this period, and I have not been able to use the service I am paying for. I contact...
I have been experiencing constant disconnections with my Superonline Fiber 100 Mbps internet subscription for about a month. I reported this issue to customer service multiple times, and each time I was told it was due to infrastructure problems. However, Superonline teams inspected the line and con...
I have been using Turkcell Superonline fiber internet service for a long time at my address. However, I have been experiencing constant disconnections and low-speed issues for years. These problems occur continuously throughout the day. I have contacted customer service multiple times, but each time...
I have been a Superonline fiber internet customer for the past 7 years at the same address. Over the years, I have experienced occasional outages and problems. As Superonline subscribers know, it is like loving roses - you get pricked by the thorns but you endure. However, in the past year, the situ...
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