For about one month, I have not been able to properly use the TV Plus application included with my Superonline service on my Samsung television. At first, the app was constantly freezing, and for the past few days, it no longer opens at all. My customer number is 53435928.
During this time, I have called customer service many times. Each time, I was told that remote actions were taken, but the problem was never resolved. I was informed that field technicians would visit on December 4, but as of December 11, no one has come and I have not received any updates or notifications.
I request clear information about who is responsible for resolving this issue beyond customer service and how this process will proceed. I also request that my TV Plus service be restored to work smoothly and without interruption on my Samsung television as soon as possible.
I am a Superonline fiber home internet customer, and on December 2nd at around 09:30 in the morning my internet connection was completely cut off and has not been working since. There has been no access at all during this period, and I have not been able to use the service I am paying for. I contact...
I use Turkcell Superonline, but since Saturday, my internet connection has gone away, I thought it was a simple infrastructure problem at first, but it became a problem that cannot be solved day by day, I created a fault record, they said the teams will contact you, no one contacted when I talked to...
On December 1, 2024, at 12:00 PM, I realised that my internet connection was not working. I reached out to Superonline's customer service right away, and they promised that a team would be sent to fix the problem within 24 hours. Unfortunately, I did not receive any communication, and the issue stil...
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
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