I have been experiencing constant disconnections with my Superonline Fiber 100 Mbps internet subscription for about a month. I reported this issue to customer service multiple times, and each time I was told it was due to infrastructure problems. However, Superonline teams inspected the line and confirmed there were no infrastructure issues. I believe the problem is caused by the modem, yet Superonline’s technical team has not visited my address or replaced it. I request that my modem be checked, replaced if necessary, and the unfair charge on my last bill refunded. I kindly ask for a permanent solution to this issue as soon as possible.
I use the Superonline fiber internet service and have been facing connection issues for a long time. I have encountered the same problem multiple times before; although the modem was replaced, they installed the same model again, and the issue persisted. The connection problems occur randomly, and m...
I am extremely frustrated with the poor service I’ve been receiving. How many times do I need to report an issue or call customer service only to be met with empty promises and no real solutions? Superonline collects my payment every month without fail, but when it comes to providing the service I’m...
The modem I use for my Superonline fiber internet service has been faulty for 6 days, leaving me with no internet connection at home. I contacted customer service to resolve the issue, but no solution has been provided yet. I request that a technical service team be sent and the defective device be ...
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
I have been unable to access the internet for the past five days due to an infrastructure issue with my 50 Mbps ADSL internet service from Turkcell Superonline at my address. During this time, I have tried to reach customer service by phone and through the app for support, but I was constantly redir...
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