Demand Action for a No-Show ISP Technician and Superonline Setup Delay
During my move from Ankara to central Artvin on August 9, 2026, I submitted a relocation request for my Superonline 1000 Mbps internet and TV+ service through the Turkcell app. Even though the app indicated that my request was received, showed it as "Relocation Pending," scheduled an appointment for August 18, 2026, and stated that the internet activation was completed, no technicians came to my house for the installation on that date, nor did I receive any updates or phone calls. Additionally, I can see in the system that both my DSL installation request and my dealer channel complaint record are stuck in a "Pending Resolution" status. Despite this, no one has gotten back to me, and no clear information about the process has been shared. Even though days have passed since my relocation request, I have no internet at home, and my TV+ service is not working. Since TV+ requires an internet connection, I am currently completely cut off from both television and internet access. I kindly request that my case be urgently reviewed, that a technical team be dispatched to my new address in central Artvin as soon as possible to complete my internet and TV+ installation, and that the hardship I have experienced due to the missed appointment and the prolonged delay be properly addressed.
