I bought tickets for the Amsterdam-Ankara flight on August 28 and the Ankara-Amsterdam flight on September 19 from the SunExpress website. I made the payment, but unfortunately, I did not receive any PNR code or ticket information. The customer service representative verified that the tickets were not issued, however, the payment was still deducted from my account. I kindly request a refund to my account as soon as possible, as I have purchased a large number of tickets and need assistance with this matter.
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
I bought a round trip flight ticket from Erzurum to Izmir on 07.04.2025 from a company called Sunexpress Airlines. The ticket fee was deducted from my account immediately, but a few days passed and there was no ticket information or refund. I checked my email inbox and spam folder multiple times, th...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
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