On July 23, 2024, during my flight from Cologne to Konya with a layover in Izmir (PNR: ZADVJY), my luggage was damaged, and one of its legs was broken. Upon arrival at Konya Airport, I immediately reported the issue to the responsible staff, who examined the bag and collected the baggage tag, flight information, and a photocopy of my ID. They assured me that they filed the damage report but also advised that I submit an individual claim through the SunExpress website.
I completed the individual claim online, providing photos of the damaged luggage, the tag, and my personal information. However, I did not receive a Property Irregularity Report (PIR) number at the airport, which the system required. I noted this in my application (Reference No: SUN-09084980). On August 30, 2024, I received an email rejecting my claim, stating that no PIR report was filed at the airport.
I would say that I followed all proper procedures and ask for immediate resolution of my baggage claim. I also would like to have an investigation into the responsible staff and a written response within the legal timeframe, while reserving all my legal rights.
On December 9, 2024, I handed over my luggage in perfect condition in Milan, but upon arrival at Izmir Airport, I received it damaged. I immediately reported the issue to the SunExpress desk, where I was given an unsigned paper and told to file my claim online. However, the website does not accept ...
On August 13, 2025, I flew from Diyarbakır to Izmir on SunExpress flight XQ9193. Upon collecting my luggage, I immediately noticed that my large purple Garamond suitcase (number 161) had been damaged. I reported the issue at the airport, but the staff told me that filing an online claim would be suf...
Between October 15-20, my spouse and I went on an international trip. Upon returning to Izmir airport, I found my luggage damaged. The handle was bent outward and now won't close at all. We created a damage report with number 09207796, but after waiting for a long time, we received a response on Oct...
On June 22, 2024, I was on a Sunexpress flight from Düsseldorf to İzmir at 15:05, and we were kept on the plane for 3 hours. The flight departed without our luggage, and we arrived in İzmir without them. Aside from a few apologies from the cabin crew, the airline made no further communication about ...
On May 19, 2024, I flew with SunExpress from Kayseri to Antalya. To protect my luggage, I paid a fee at the airport to have it wrapped. Despite this, when I picked up my suitcase at Antalya Airport, I discovered it was broken. I filed a report at the airport and was given a paper instructing me to f...
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