Our Munich-Istanbul flight turned into a nightmare. I purchased tickets in June for the Munich-Dalaman-Istanbul flight on July 28th. A few days later, the Dalaman-Istanbul connection was canceled. Since the next available flight was on the 29th and the airline did not provide a hotel, we had to cover the hotel costs ourselves. On the 28th, four hours before the flight, I couldn’t check in due to an incorrect PNR message. When we arrived at the airport, there was no airline staff present. The counter was empty 65 minutes before the flight. We were told to go to an AHS counter, which we found 58 minutes before the flight. The staff member there said "Good luck, go to another gate," and walked away even though all I needed was a boarding pass—no luggage or anything. We were stranded at the airport and had to pay a fortune to fly the next day. I doubt they’ll refund a single penny.
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
On Sunday, August 11, 2024, I had a ticket for the Sunexpress Munich-Ankara flight at 11:10 AM. I completed my check-in online and arrived at Munich Airport at 10:00 AM to drop off my luggage. The check-in sign indicated that the counter was open, but there were no staff members present to handle th...
My wife's flight from Izmir to Frankfurt, with a connection from Frankfurt to Birmingham, dated 12/07/2023, with PNR number PDQ596, could not attend the connecting flight to Frankfurt, as the plane arrived in Izmir with a delay. No assistance was provided and an alternative flight was not offered. S...
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
On July 16, 2025, I had a ticket for a flight from Antalya to Nice, with a connection in Frankfurt. The itinerary was purchased via Lufthansa’s website, but the first leg of the flight was operated by SunExpress. Unfortunately, due to delays and extremely poor coordination, I was unable to make my c...
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