On July 7, 2024, I flew from Van to Antalya with Pegasus Airlines, scheduled for 11:00 AM. We experienced a two-hour delay, and frustratingly, we weren't even notified about the second hour of delay. We finally landed at 1:10 PM, thinking our troubles were over. However, a shocking surprise awaited us: our luggage was missing. In fact, every passenger's baggage was lost.
It's now July 9, 2024, and we've been waiting for 72 hours with no sign of our luggage or any shipping information. Our bags contain keys, personal items, and perishables. I've been waiting at my address, just a three-hour drive from Antalya, for three days now.
I plan to file complaints with CIMER (Turkish Presidency's Communication Center) and other relevant authorities. Pegasus isn't even answering their phones. This level of irresponsibility from an airline and such a chaotic situation is completely unacceptable.
Hello, On July 7, 2024, we had a flight with Sun Ekspres from Van to Antalya. Our flight was originally scheduled for 11:00 AM but was rescheduled to 1:10 PM. While waiting for our luggage at Antalya Airport, it was announced that no luggage was loaded onto the plane. I came for a 4-day vacation w...
On Saturday, June 22, 2024, at 3:05 PM, my SunExpress flight from Düsseldorf to Izmir was delayed by 3 hours. No valid, detailed, or logical explanation was provided. We were told that our luggage hadn't been loaded onto the plane and would be sent on a later flight. Upon landing at Izmir Adnan Men...
On July 25, 2024, my flight from Düsseldorf to Ankara with SunExpress was delayed due to an emergency landing and was rescheduled for July 27, 2024, via Cologne. Upon arrival at Ankara Esenboğa Airport, I discovered that my luggage, along with the luggage of 10 other passengers, was missing. While s...
On August 26, 2024, I flew from Amsterdam to Ankara with SunExpress Airlines on the 15:55 flight, but my luggage didn’t arrive. Out of 200 passengers, only 10 bags showed up on the carousel, and the rest were left behind in Amsterdam, according to the airline staff. We filled out forms amidst the c...
On July 31, 2024, during my Vienna-Ankara flight with SunExpress, my luggage containing items worth approximately $600 was lost. Another passenger on the same flight also lost their luggage. I immediately reported the issue at the Lost and Found Office at Esenboğa Airport and received a Lost Luggage...
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