On June 15, 2024, before our İzmir-Stuttgart flight, I purchased seats 14 D, E, and F, listed as exit seats, for ₺872.79 each. However, when we boarded the plane, the exit seats were in row 16, which was already occupied, forcing us to sit in standard seats in row 14. As a result, we did not receive the service we paid for, and our flight was less comfortable than expected. In addition, we had to request a refund multiple times through your communication channels and now through this platform. This is unacceptable for a company of your size. Please process my refund immediately.
On October 9, 2024, I was scheduled to fly from Izmir Airport (ADB) to Samarkand Airport at 20:40. I arrived at the airport around 17:30 and noticed a large group in front of the SunExpress office. That’s when I found out my flight had been canceled. I was informed that the earliest available flight...
On July 11, 2024, I purchased tickets for E*** and K**** for a flight from Izmir to Malatya on July 21, 2024. The reservation and payment were completed with my credit card, and I received a confirmation email and SMS. However, while checking my card transactions, I noticed that the amount was part...
On November 16, 2024, at Izmir Adnan Menderes Airport, I was denied boarding for my 5:50 AM SunExpress flight from Izmir to Şanlıurfa. Along with more than 10 other passengers, I was told that check-in had closed 40 minutes before departure, and our tickets were canceled. SunExpress could have prov...
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