On July 11, 2024, I purchased tickets for E*** and K**** for a flight from Izmir to Malatya on July 21, 2024. The reservation and payment were completed with my credit card, and I received a confirmation email and SMS.
However, while checking my card transactions, I noticed that the amount was partially refunded. Customer service mentioned that the likely reason was no availability on the flight, resulting in a refund. If there were no seats available, why were tickets sold in the first place? The full amount was charged for the seats, but there was no notification of the cancellation. Were we supposed to find out at the airport on July 21? Now there are no seats available on the flight!
On June 15, 2024, before our İzmir-Stuttgart flight, I purchased seats 14 D, E, and F, listed as exit seats, for ₺872.79 each. However, when we boarded the plane, the exit seats were in row 16, which was already occupied, forcing us to sit in standard seats in row 14. As a result, we did not receive...
I purchased a ticket from SunExpress for July 15, 2024 (PNR: fe343m) from Pristina to Izmir. However, SunExpress changed the flight date to July 13, 2024, rerouting via Antalya without informing me while I was abroad. When I arrived at the airport on July 15, 2024, I was informed that no such flight...
On October 9, 2024, I was scheduled to fly from Izmir Airport (ADB) to Samarkand Airport at 20:40. I arrived at the airport around 17:30 and noticed a large group in front of the SunExpress office. That’s when I found out my flight had been canceled. I was informed that the earliest available flight...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
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