Sugo Suspended My Account And Blocked Access To My $1,556 Balance
I contacted the in-app help center on Sugo because I was unable to withdraw my money from my account registered under the name “Buse Yur***.” A person there claimed they would assist me, but instead changed my account from a female profile to a male profile and then had my account suspended. As a result, I was unable to withdraw my money and also lost access to my account entirely.
There was approximately $1,556 in my account, and now I cannot access either my funds or my account. When I contacted Sugo via email, they claimed that I had performed a “prohibited action” and therefore my account was closed. However, when I asked them for proof or screenshots, they stopped responding and did not provide any evidence.
I did not perform any prohibited actions, yet my account was unfairly closed and my balance was effectively confiscated. I demand that my account be reopened and that my full balance of approximately $1,556 be returned to me without any deductions.
Dear Sümeyra,Thank you for contacting us. We are sorry to hear about your concern regarding your suspended Sugo account and the balance you mentioned. In order for us to review your account status, withdrawal issue, and balance claim, please provide the following information: Complete User ID Registered mobile number or email address Screenshots of the balance and withdrawal issue, if available Any related communication screenshots from the in-app help center or email support. Please note that account restrictions are applied only after violations or risk-related activities are detected by the system or review team. However, we need your complete account information to verify the details and check the case accurately. Once we receive the required information, we will forward your case for further review and assist you according to the platform rules and account status. Thank you for your cooperation.Kind regards, Sugo Support Team
Dear Ms. Sümeyra, Thank you for contacting us. We understand that you cannot access your Sugo account and are concerned about the balance you indicated is on your account. In order for us to review your request in detail, we first need to verify your account. However, because your message does not contain the full User ID, registered phone number, or email address, we are currently unable to check your account through the system. Please share the following information with us: - Full User ID or - Registered phone number Account restrictions are applied only when the system or review team detects a violation of platform rules or risky activity. However, for the issue to be evaluated correctly, we need you to provide your account details and any relevant evidence, if available. Once the required information is received, your request will be forwarded to the appropriate team and the account status, balance, and withdrawal process will be examined in accordance with platform rules. Thank you for your cooperation. Sincerely, Sugo Support Team
Id:236098685 mail:[email protected]
Dear Ms. Sümeyra, Thank you for contacting us. In response to your request, the relevant account has been re-examined. The review found that, through your account, conversations with users involving monetary benefit/payment requests were conducted in violation of Sugo platform rules, and off‑platform financial referrals were made. Such behavior is considered activities that seriously breach user safety and the platform’s reliability. Therefore, the closure applied to your account is valid and the account cannot be reopened. Furthermore, for accounts closed due to serious rule violations, balance, withdrawal, or refund requests are evaluated in accordance with platform rules and risk control policies. Based on the current review, reactivating the account or allowing the requested balance to be withdrawn has not been deemed appropriate. According to our security and privacy policies, internal audit records or screenshots of the review cannot be shared with users. However, the decision was made after examining account activity and platform records. This decision is final and the account restriction cannot be lifted. Sincerely, Sugo Support Team
I kindly request that you provide me with evidence that I have done something irregular.
Dear Ms. Sümeyra, We understand your request for evidence. However, in accordance with our security and privacy policies, internal investigation records, system logs, screenshots, or any details that may contain third‑party user data cannot be shared with users. The decision regarding your account was made based on platform records and the relevant security investigations. Therefore, it is not possible to provide you with additional evidence, screenshots, or a detailed investigation log. Sincerely, Sugo Support Team
