I was using the Sugo application and about a week ago my device and account were banned from the app after a conversation about purchasing tokens via WhatsApp. Inside the app’s chat feature, someone told me that I could buy tokens through WhatsApp. I sent them the code they requested and then they claimed that I had sent an “old code” and said that my account would be closed because of this. I did not send an old code and I did not do anything against the rules, but right after this message I was banned from the application and now I cannot log in in any way and I also cannot open a new account. Since my device is banned, I cannot access the application at all and therefore I have no chance to reach support from within the app. I think this ban is unfair and based on a wrong assumption, because I did not try to cheat or abuse the system. I request that my account and device ban be urgently reviewed, that the conversations related to this incident be checked, and that my access to the Sugo application be restored. I clearly and firmly demand that my device ban be removed and that my account be reopened so that I can continue using the Sugo application.
I have been using the Sugo chat application without any issues in my purchases or account activities. Despite this, my account was suddenly closed without any warning or explanation. I do not engage in activities like inappropriate messaging, and I have not received any prior notifications about rul...
Approximately 2–3 days ago, my chat account on the Sugo app was closed with a message stating, “Your account has been deleted due to an application violation,” even though I had not received any prior warning. After this message, I was no longer able to log into my account at all. Before my account ...
I was suddenly logged out of my account on the Sugo app for no apparent reason, and when I tried to log back in, I received a warning stating that my “current device has been banned due to suspicious activity and violations.” Because of this issue, which started about half an hour ago today, I am un...
My account on the Sugo mobile application was suspended — effectively shut down — without any clear explanation given to me, solely because one person reported it. I find it extremely unfair and arbitrary that such an action was taken without a proper reason. Since my account was suspended, I can n...
I’m writing this because my Sugo account was unfairly shut down without any explanation. The message I received claimed there were suspicious activities or violations, but I haven’t done anything wrong. I haven’t broken any rules or policies, and I certainly haven’t engaged in behavior that would ju...
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