Sugo App Device Ban After Token Purchase
I was using the Sugo application and about a week ago my device and account were banned from the app after a conversation about purchasing tokens via WhatsApp. Inside the app’s chat feature, someone told me that I could buy tokens through WhatsApp. I sent them the code they requested and then they claimed that I had sent an “old code” and said that my account would be closed because of this. I did not send an old code and I did not do anything against the rules, but right after this message I was banned from the application and now I cannot log in in any way and I also cannot open a new account. Since my device is banned, I cannot access the application at all and therefore I have no chance to reach support from within the app. I think this ban is unfair and based on a wrong assumption, because I did not try to cheat or abuse the system. I request that my account and device ban be urgently reviewed, that the conversations related to this incident be checked, and that my access to the Sugo application be restored. I clearly and firmly demand that my device ban be removed and that my account be reopened so that I can continue using the Sugo application.
Dear User, We have received the application you submitted. We would like to state that we understand the situation you are experiencing. However, in order for your report to be examined, we need your account ID information. Since the current application does not contain an account ID, the necessary checks cannot be performed. We kindly ask you to share the ID of the relevant account with us. After you provide the information, the review process will be initiated and a detailed response will be given to you. Thank you for your understanding, and we wish you a good day. Sincerely, Customer Service Team
