Can’t Log Into Sugo After Unexpected Device Restriction
I was suddenly logged out of my account on the Sugo app for no apparent reason, and when I tried to log back in, I received a warning stating that my “current device has been banned due to suspicious activity and violations.” Because of this issue, which started about half an hour ago today, I am unable to use my account.
I did not transfer my account to anyone else, use multiple logins, change devices, or perform any unusual activity. Despite this, my device was banned and my access to my account was blocked, which has caused me harm.
I am requesting that the Sugo support team review this seemingly unjust violation on my account, remove the device ban, and urgently take the necessary steps to allow me to log back into my account.
Dear User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as quickly as possible and provide you with swift support, we have a small request so that we can check the relevant transactions: If you recall, could you share with us your Sugo ID number or the email address or phone number associated with your account? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your attention and understanding; we want you to know that we are always by your side. Sincerely, Sugo Support Team
