I was suddenly logged out of my account on the Sugo app for no apparent reason, and when I tried to log back in, I received a warning stating that my “current device has been banned due to suspicious activity and violations.” Because of this issue, which started about half an hour ago today, I am unable to use my account.
I did not transfer my account to anyone else, use multiple logins, change devices, or perform any unusual activity. Despite this, my device was banned and my access to my account was blocked, which has caused me harm.
I am requesting that the Sugo support team review this seemingly unjust violation on my account, remove the device ban, and urgently take the necessary steps to allow me to log back into my account.
My Sugo account was abruptly closed without any prior notice, displaying a message saying, “Your account has been banned on this device due to suspicious activity and violations.” I have no idea what this means or what violations I supposedly committed. This sudden closure is frustrating and confusi...
For about a week now, when I try to access Sugo on my primary device, a warning appears on the device screen stating that the “current device is flagged for suspicious activity and violations,” and because of this, I am unable to log into Sugo. Although I was previously able to use the app without a...
As of today, the device I use to access the Sugo app has been blocked with a warning stating that my “current device has been banned due to suspicious activities and violations.” I encountered this warning while using the app normally, during a voice/video conversation, and I was not provided with a...
On October 27, 2025, at 12:02 AM, while I was logged into my account on the Sugo app and chatting, I received a warning message saying, “The account you are currently using has been logged in from another device.” Immediately after that, the app automatically logged me out, and when I tried to log b...
Since last night, I have been unable to log into the Sugo app on my iPhone 13 Pro Max. Without any explanation, my account was banned, and the only message displayed on the screen is: “This device has been banned due to suspicious activity/violations.” I have never engaged in any unusual or inapprop...
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