Sugo Freezing My Balance and Blocking My Account Without Reason
My account on the Sugo mobile application was suspended — effectively shut down — without any clear explanation given to me, solely because one person reported it. I find it extremely unfair and arbitrary that such an action was taken without a proper reason.
Since my account was suspended, I can no longer use the app normally, manage my own account, or delete it. In addition, I cannot access the remaining balance in my account, and I am unable to withdraw the money I have inside. This balance is currently blocked, which increases my frustration and financial loss. Throughout this process, I’ve also developed serious concerns about whether my personal data is being properly protected and handled, which makes me even more worried.
Suspending an account solely based on a single complaint — without providing any evidence, information, or opportunity for defense — and then preventing the user from even deleting their account or receiving the remaining balance clearly indicates an application policy that leaves users completely disadvantaged. I find this approach extremely unfair and unacceptable.
I request that my suspended account be reactivated, that I be given full access to my remaining balance, that I receive a clear written explanation regarding how my personal data is processed and protected within your systems, and that you provide transparent information about your account suspension procedures when decisions are based on one-sided complaints.
Dear Valued User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as quickly as possible and provide you with swift support, we have a small request for you so that we can check your related transactions: If you remember, could you share with us your Sugo ID number or the email address or phone number associated with your account? Once we receive this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding, and we want you to know that we are always by your side. Sincerely, Sugo Support Team
