I Face ₺3000 Loss on Sugo Lite Android App and Receive No Response from Support
On August 8, 2025, I carried out a transaction on the Sugo Lite application with the user ID 138522028 using my Android device. As a result of this transaction, I suffered a financial loss of ₺3000. I immediately contacted Sugo Lite customer service to report the issue, but I have not received any response to date. I also have a screenshot of the payment I made and have submitted all relevant documents to the platform’s administrators within the app.
This is the first time I have experienced such an incident. The lack of feedback or resolution from Sugo Lite is deeply frustrating, especially given that I provided complete proof of payment. I request that the profile of the user involved be suspended and that my financial loss be refunded by Sugo Lite.
The incident took place within the 15 km radius of Halkalı, Istanbul. I expect Sugo Lite to address my complaint promptly, return my ₺3000, and take necessary measures to prevent similar cases in the future.
Dear User e***, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be assured that after our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
Dear User e***, First of all, as the Sugo platform, we would like to sincerely express our regret for this unfortunate situation you have experienced. In order for us to thoroughly investigate your complaint and take the necessary actions quickly, could you please share with us the Sugo ID number of the relevant person, or any information that may be associated with the account, if you remember it? The information you provide is of great importance for us to create a healthy and secure environment on our platform. We would also like to state that the person or transaction mentioned in your complaint is in no way related to our company, and we are taking action with the support of our valued users to implement the necessary precautions. Thank you for your cooperation and understanding, and please know that we are always here for you. Best regards, Sugo Support Team
E*** Dear User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as soon as possible and provide you with prompt support, we have a small request so that we can check your relevant transactions: If you remember, could you share your Sugo ID number or information such as the email address or phone number associated with your account with us? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding, and please know that we are always here for you. Best regards, Sugo Support Team
