I Face Unjust Ban on My Sugo iOS Account Without Prior Warning
This morning, when I tried to log into the Sugo mobile app on my iOS device, I was shocked to find that my account had been banned—even though I do not have any other accounts. The system claimed I had a second account and redirected me to my “first” account, but the account I originally created and have always used (ID: 135419041) was the one that was banned.
I have always used the account for free play, but I did successfully withdraw ₺2,200 in the past. I received no prior warning, no explanation, and no violation notice before this sudden ban.
I request that my account be reinstated immediately and that Sugo take steps to prevent such unjust account bans in the future. I expect a full investigation into this matter and a prompt resolution to restore my access.
Dear User n**, First of all, we would like to express our regret for the situation you have experienced. Your related complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be sure that after our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
