I Face Sudden Ban on Sugo Chat and Lose 827,000 Diamonds
I have been using the Sugo chat application for several months with the user ID 75915547. On the night of 25.06.2025 at 22:59, my account was suddenly banned without warning, and I have been unable to log back in since. Not only was my account closed, but my phone was device-banned, and my agency was penalized as well. I lost 431,000 diamonds from the agency and 827,000 diamonds from my personal account without being able to withdraw or use them.
Despite repeatedly contacting live support and sending emails, I have received no response or explanation. The management team has ignored my requests, leaving me both financially and emotionally devastated. I had invested over ₺6,500 and countless hours of effort into this account over the past month. Seeing my hard-earned diamonds and money disappear overnight is both unacceptable and disheartening.
I demand the immediate restoration of my account and the return of my 827,000 diamonds and ₺6,500 balance. I also expect a clear explanation regarding the reason for my account ban and a formal apology for the distress caused. If this issue is not resolved promptly, I will be forced to take legal action to protect my rights. Please handle this matter urgently and fairly.
Dear User h****, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be assured that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
Dear User, First of all, we would like to thank you for the detailed information you have provided and express our regret for the dissatisfaction you have experienced. System checks have revealed that multiple agency invitations were sent to different users within the application from your account with ID: 75915547. This situation is clearly against the Sugo Community Guidelines. As Sugo, our main policy is to prioritize the safety of our users and to ensure a fair environment within the platform. Direct user solicitations such as “Do you have an agency?”, “Join my agency”, or “Let me add you to my agency” are strictly prohibited as they endanger both individual privacy and system integrity. Despite receiving several system warnings regarding these rules, due to the repeated occurrence of the same behavior, unfortunately, a permanent action has been taken on your account and access from the relevant device has also been restricted. No deduction or transfer has been made from your diamond balance; however, access to the account has been closed in accordance with our system policies. To prevent such situations from happening again, we invite all our users to carefully read the rules and to be as sensitive to community order as they are to their individual security. Thank you for your attention and understanding. Sincerely, Sugo Support Team
