I Can’t Send Messages on Sugo Despite Doing Nothing Wrong
I’ve been using the Sugo app for only five days, and without doing anything wrong, I suddenly got a restriction saying I can’t send messages. I haven’t violated any rules, yet now I’m completely unable to communicate with anyone. Others can message me, but I can’t reply or start a conversation.
I even created a new account to see if it was a glitch, but the same thing happened again after sending just 3–4 messages—it blocked me with the same restriction notice. This is beyond frustrating, especially since I’ve done absolutely nothing to warrant this. My current user ID is 125728012.
Sugo support needs to look into this immediately and lift this unfair ban on messaging. I’m being punished for no reason, and I want my account and communication privileges restored.
Dear User s****, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be sure that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
Dear User, First of all, we would like to express our regret for the communication restriction you have experienced. According to our initial checks, the reason you cannot send messages from your account with ID: is usually due to technical reasons such as internet connection issues or insufficient coin balance. We kindly ask you to check the following steps: ✅ Make sure your device has a stable internet connection. ✅ Check if your account has enough coin balance to send messages. Some private rooms or users may require coins. ✅ Try again by updating the app to the latest version. If the issue persists despite all these steps, please share details such as a screenshot and the time of the transaction with us via [your support email address]. Our technical team will review your account in detail and provide a quick solution. Thank you for your interest and understanding. Please know that we are always here for you. Best regards, Sugo Support Team
