1
Şimal is completely dissatisfied with the result

Sugo Messaging Blocked My Account From Sending Messages Since Day One

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Şimal
September 03, 2025 11:40 am
159

From the very first moment I created my account on the Sugo app, I have been unable to send messages. Each time I try, I receive an “function restricted” error, and none of my messages are delivered to the other person. This issue started without me even having a single conversation, and I only use one account.

The problem has continued for about one month, and despite contacting customer service, I have not received any response or support. The restriction occurs everywhere I try to use the app, and my device is a OnePlus 9 Pro. My user ID is 130474427.

I am demanding a clear explanation of why my account was restricted from the start and that this issue be fixed immediately. The messaging feature must be restored so that I can use my account normally. Sugo must improve its support and address technical problems without leaving users ignored for weeks.

September 27, 2025 8:10 am (23 days after complaint)
September 27, 2025 8:10 am

Hello, we understand your complaint. 🌸 This situation usually occurs when a second account is opened. For a solution to your problem, we kindly ask you to contact our team via the Sugo app → Me → Live Support section. Thank you.

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