Sugo Messaging Blocked My Account From Sending Messages Since Day One
From the very first moment I created my account on the Sugo app, I have been unable to send messages. Each time I try, I receive an “function restricted” error, and none of my messages are delivered to the other person. This issue started without me even having a single conversation, and I only use one account.
The problem has continued for about one month, and despite contacting customer service, I have not received any response or support. The restriction occurs everywhere I try to use the app, and my device is a OnePlus 9 Pro. My user ID is 130474427.
I am demanding a clear explanation of why my account was restricted from the start and that this issue be fixed immediately. The messaging feature must be restored so that I can use my account normally. Sugo must improve its support and address technical problems without leaving users ignored for weeks.
Dear User ş****, First of all, we would like to express our regret regarding the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be sure that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
Hello, we understand your complaint. 🌸 This situation usually occurs when a second account is opened. For a solution to your problem, we kindly ask you to contact our team via the Sugo app → Me → Live Support section. Thank you.
