I Got Device Banned on Sugo Without Warning and Can’t Access My Account
While I was actively using the Sugo app and chatting, my account was suddenly suspended without any warning or explanation. I now appear to be device banned, as I can no longer access the app at all—not even to see what the issue might be. This happened out of nowhere, and I have no idea what triggered the ban.
I’m requesting immediate attention to this matter. My account ID is 126114541. If you're not going to lift the device ban, then at least delete my accounts completely from your system.
Being banned at the device level feels extremely unfair, especially without any warning, reason, or chance to appeal. I can’t even reach customer support through the app because I’m entirely locked out.
Sugo should provide users with a transparent explanation and resolution pathway for account bans—especially permanent device-level restrictions. Please review my case, lift the device ban if possible, or confirm that all my account data has been permanently deleted.
Dear User a*******, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be sure that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
