I left my Subaru at the authorized service center on October 27, and the repair file wasn’t even opened until November 1. Customer advisor Ms. Ö**** informed me that the parts would arrive from abroad within a month, and repairs would take 10 additional days. I explained that I don’t have another vehicle and would face significant inconvenience.
The insurance covered a rental car for two weeks, but I’ve had to pay for a rental since then, and the costs keep piling up. It’s been 45 days, and the parts still haven’t arrived. Each time I follow up, I’m told, “It’ll arrive today or tomorrow,” but nothing happens. When I visit the service center, my car is left dirty and untouched, parked in the same spot since day one.
If the repairs do not start within 1-2 days, I will initiate legal proceedings. I demand immediate action to resolve this delay, proper updates, and accountability for the service’s failure to meet its commitments.
On July 2, I had an accident and took my Subaru XV to the service center for repairs. Since then, the car hasn’t been moved, and I’m repeatedly told they are waiting for parts. This delay during the summer months has been incredibly inconvenient and frustrating. It’s unacceptable that a vehicle has...
On October 22, 2023, I was involved in an accident with my Subaru Forester. I promptly delivered the car to the authorized Subaru service center in Adana for repair under insurance coverage. However, I was informed that the necessary parts were unavailable and had to be sourced from abroad. It has n...
I purchased my Subaru Forester in 2016 and have always had its maintenance and repairs done at authorized service centers. However, over the past year, I’ve been facing recurring DPF issues. In early December, I encountered an oil leak problem, and the necessary parts were ordered. While most parts ...
I own a Subaru Outback, and my car has been stuck at the service center since April 2023 due to a lack of replacement parts. The Izmir service center keeps blaming the importer, saying they cannot proceed with repairs because the required part is unavailable. I have been waiting for months without ...
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