I purchased a brand-new Cupra Formentor on March 11, 2025. Within just one month and at only 800 km, the infotainment screen malfunctioned, and the air conditioner developed a problem where it would not shut off. I left the vehicle at the authorized service center at the beginning of April, and after one week of repairs, they returned the car on April 11. Shockingly, the same issues recurred on April 19, and I returned the vehicle to the service again.
Since then, over 70 days have passed, and no repairs have been completed, nor has my car been returned. From the date of purchase, I’ve only been able to drive the car for two weeks, while it's been stuck at the service center for nearly three months. Each time I contact support, I am dismissed with, “Do whatever you want; we are waiting for a software update.”
This is unacceptable for a new car, and I feel deceived and helpless. I demand either a full replacement or refund for this severely flawed vehicle. I also seek a formal apology and accountability from the responsible parties.
We received the vehicle, thanks to the company.
In 2024, I purchased a brand-new Cupra Formentor VZ Line, zero kilometers, expecting quality and reliability for the price I paid. Unfortunately, I am now dealing with a critical software defect that causes the vehicle to suddenly stop on its own—either while in motion or at a standstill. This is a ...
I purchased a brand-new Cupra Formentor VZ Line just 2 weeks ago, excited to experience the quality of a premium vehicle. Unfortunately, I am already facing multiple critical issues that have deeply disappointed me. First, the air conditioning system failed, which is unacceptable for a vehicle at t...
I purchased my 2024 Cupra Formentor in June. Since I’ve been abroad for about a week, my car has remained parked with a sunshade installed and the sunroof curtain closed. When I attempted to drive it this evening, I was shocked to discover a deformation on the dashboard area. I’m an extremely caref...
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