Dear Subaru Executives, As a long-time Subaru customer with five vehicles purchased over the years, I am writing to express my dissatisfaction with my 2020 Subaru Forester (license plate: 34 GS 0057). My family currently owns three Subaru vehicles, but unfortunately, this specific car has not lived...
In late June, I purchased a Subaru XV, trusting the provided inspection report that stated the air conditioning was in working condition. However, the vehicle was sold to me with a broken AC system. Despite multiple attempts to address this issue with Subaru, no resolution has been provided. We had...
I own a 2016 Subaru Outback, and recently, I experienced a significant safety issue. While driving home, I noticed something was wrong with the car. Upon stopping to check, I discovered the tire had completely deflated due to a screw that punctured it. What’s troubling is that the vehicle’s tire pr...
On July 2, I had an accident and took my Subaru XV to the service center for repairs. Since then, the car hasn’t been moved, and I’m repeatedly told they are waiting for parts. This delay during the summer months has been incredibly inconvenient and frustrating. It’s unacceptable that a vehicle has...
I purchased a second-hand 2015 Subaru XV with 125,000 km, but I am shocked by its excessive oil consumption. The vehicle burns around 600 ml of oil every 1,000 km, which is unacceptable for a car from Subaru. Since buying it, the oil warning light has come on three times, causing me significant frus...
I have been trying to obtain the technical information document for my Subaru vehicle, but none of the Subaru dealerships or distributors are fulfilling their responsibility to provide this essential document. Despite my repeated attempts, I’ve received no assistance or clear guidance on how to reso...
I purchased my Subaru Forester in 2016 and have always had its maintenance and repairs done at authorized service centers. However, over the past year, I’ve been facing recurring DPF issues. In early December, I encountered an oil leak problem, and the necessary parts were ordered. While most parts ...
I left my Subaru at the authorized service center on October 27, and the repair file wasn’t even opened until November 1. Customer advisor Ms. Ö**** informed me that the parts would arrive from abroad within a month, and repairs would take 10 additional days. I explained that I don’t have another ve...
On October 22, 2023, I was involved in an accident with my Subaru Forester. I promptly delivered the car to the authorized Subaru service center in Adana for repair under insurance coverage. However, I was informed that the necessary parts were unavailable and had to be sourced from abroad. It has n...
While driving my 2013 Subaru XV on a normal road, all four wheels suddenly locked up without warning. The car completely froze in place, dragging for 50 meters before finally coming to a stop. This caused major traffic congestion and nearly led to multiple accidents. After the incident, the vehicle...
I own a Subaru Outback, and my car has been stuck at the service center since April 2023 due to a lack of replacement parts. The Izmir service center keeps blaming the importer, saying they cannot proceed with repairs because the required part is unavailable. I have been waiting for months without ...